ORDER PROCESSING
We ship orders Mondays through Fridays with the exception of holidays. Orders placed before noon (12pm CET) will be shipped the same day. Orders placed after noon will ship the following business day. Standard shipping orders typically take 2 to 6 business days to arrive depending of the country of destination.
INCORRECT ADDRESS / POSTAL RETURN TO SENDER
Orders returned due to incorrect address or business closure will be refunded less the cost of shipping.
LOCAL PICKUP
Local pickup is available at our warehouse in Belgium with prior payment. Please schedule a pickup by contacting info@safe4-reptiles.com
RETURNS
Returns are accepted for 30 days after delivery of the order. To be eligible for a return, you must have purchased your item through our website. Your item must be in the same condition that you received it, unworn or unused, in its original packaging.
To start a return, contact info@safe4-reptiles.com with the reason for the return. If your return is accepted, you will be provided a return address and will have to support the shipping costs to return the items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@safe4-reptiles.com
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
Once we have received and inspected your return your refund will be processed immediately. Please allow 2 to 3 business days for the credit to be posted to your banking account.